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Agent K

Cognitive Infrastructure

Agent K — Governance-Led Intelligence for Knowledge & Quality Assurance. An AI-driven system designed to support standardized, compliant, and measurable customer operations without replacing human agents.

ISO 9001 Alignment

Knowledge Management & Control

Centralized intelligence layer for enterprise knowledge assets, ensuring version consistency and reduced knowledge variance.

SOPs & Policies
Approved Response Frameworks
Contextual Guidance

COPC Alignment

Quality Monitoring

Continuous evaluation of interaction data to assess process adherence and communication quality.

Resolution Accuracy
Performance Deviations
Data-Driven Coaching

Human-in-the-Loop

Agent Enablement

Decision-support system where agents retain ownership while Agent K provides structured insights.

Structured Insights
Authority Retention
Improved Consistency

ISO 27001 Principles

Risk & Compliance

Enterprise risk management through adherence monitoring and highlighting potential compliance deviations.

Adherence Monitoring
Traceability & Audit
Operational Control

PDCA / COPC Cycles

Continuous Improvement

Closed-loop quality improvement by feeding operational insights back into knowledge and process design.

Root-Cause Analysis
Reduced Rework
Operational Insights

Enterprise
Value

Improved knowledge accuracy and usage
Reduced quality variance across agents
Stronger audit and compliance posture
Scalable quality governance
Deployment Phase Alpha

Coming Soon

Agent K is currently available to a limited set of enterprise teams for controlled rollout and feedback.

System ActiveAgent K Infrastructure