High-Performance White-Label Support for a Global Sales Intelligence Platform
Overview
A Boston-based sales intelligence SaaS required structured technical support for a rapidly growing global user base.
The Challenge
High ticket volumes, platform data issues, and billing queries needed fast, accurate handling to maintain customer trust.
Our Solution
A disciplined support process was deployed using live chat and ticket-based workflows.
Key Results
First chat response under 3 minutes
CSAT maintained between 80–85%
Faster ticket closure times
Improved customer confidence and retention
Conclusion
"The engagement ensured reliable, scalable B2B SaaS support aligned with the platform's growth and performance goals."
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