Enhancing System Reliability with Proactive NOC Monitoring
Overview
A live surveillance systems provider required round-the-clock NOC support to manage technical and billing queries across multiple geographies.
The Challenge
Frequent hardware failures, complex troubleshooting, and inconsistent monitoring strained internal teams and impacted customer trust.
Our Solution
A scalable NOC framework was introduced to ensure proactive monitoring and rapid resolution.
Key Results
100% resolution rate for Tier 1 cases
Uninterrupted surveillance services across regions
Stable CSAT score of 4.0
Reduced hardware failures through proactive monitoring
Conclusion
"The NOC solution improved system reliability, operational stability, and customer confidence in mission-critical surveillance services."
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