Engagement models
BOT, hybrid captive or managed services: which fits your GCC?
| Build-operate-transfer | Hybrid captive | Managed services | |
|---|---|---|---|
| Who owns the entity | SSGSERV, until transfer | You, from day one | SSGSERV |
| Who runs operations | SSGSERV, then you | SSGSERV, then you | SSGSERV |
| What transfers | Everything: people, entity, technology, processes | Operations and management | Nothing, by design |
| Best for | Ownership without the set-up risk | Ownership from day one, with a partner carrying the load | Outcomes without owning a centre |
| Our proof | UK GCC, US real estate, Digital health | New Zealand telco | Multiple ongoing programmes |
